General Questions
As soon as your payment is confirmed, an email with a PDF containing the template link(s) will be sent to you.
Clicking the link will direct you to a Canva page; from there, simply click the ‘Use Template’ button. This will open the Canva platform where you can personalize the design.
Your changes on Canva are saved automatically, allowing you to return and edit whenever you wish. You have unlimited access and revisions.
Once you’re done, download your design from Canva in your preferred format: PDF Print, PNG, or JPEG.
You can then print your design at home or opt for a professional printing service.
We encourage you to read the product descriptions thoroughly before purchasing and don’t hesitate to reach out with any questions beforehand.
Given that our products are digital, we typically don’t offer refunds. But if you encounter any problems with your purchase, feel free to reach out to us at [email protected], and we’ll work to address your concerns.
Damages and issues
Upon receiving your order, kindly examine it right away. If you notice any defects, damages, or receive an incorrect item, please get in touch with us promptly so we can address the situation and rectify it.
Exchanges
Exchanges aren’t permitted if you’ve selected the incorrect collection or design. Please ensure you review your choices thoroughly before finalising your purchase.
Refunds
Refunds can be processed in specific scenarios, including inadvertent duplicate purchases, custom orders that haven’t commenced, or if you’ve bought an installation service but managed to set it up yourself.
Canva is a web-based graphic design platform available for FREE use.
You won’t need to download any software or install fonts. With Canva, you have access to a plethora of graphics, fonts, and design elements to customise your creations.
To utilise our templates, simply register for a free Canva account using your email and password.
We currently only offer digital items, however, we have partnered with Prints of Love for professional printing services.
PAYMENTS
We accept payments from major credit card companies such Visa, Mastercard, and American Express. We also accept Paypal, Apple and Google Pay.
All direct payment methods comply with the PCI-DSS standards, overseen by the PCI Security Standards Council. This council is a collaborative effort of major card brands, including Visa, MasterCard, American Express, and Discover.
For additional clarity, you can review our terms of service or check out our privacy statement.
Design Questions
Yes I do. Please check out my Custom product page. However if you have something else in mind please get in touch via the contact form.
Yes I do. Please get in touch and we can discuss ways to refresh your logo and brand.